Customer Center
Customer Center

FAQ

  • Q What should I do with inquiries such as quotes or schedules?

    A

    If you contact us through the customer service quotation request on the website, we will contact you for a quotation and schedule after understanding the details through the person in charge of the test field.

  • Q For imports, what certification do I need to sell domestically?

    A

    Depending on the subject matter of the target equipment, the field of electromagnetic waves must be certified by the National Radio Research Institute (conformity certification, conformity registration, provisional certification), and the field of safety certification must be certified by the Electrical Appliance Safety Management Act.

     

    Please contact us through the Q&A for more information.

  • Q What should I do if a product becomes ineligible?

    A

    In order to prevent non-conformity, the visiting retest should be conducted, and we support the non-conformance measures so that the test is suitable through the consultation of the technical officer in the relevant field.

    Depending on the re-test period for non-conforming measures, additional costs may be incurred.

  • Q Is it possible to reissue a test report?

    A

    Reissuance of test report refers to the case of reissuance of East Japan without modification of the original, and it is issued by marking “(Reissue)” on the right side of the initial report number, and the reason and history of reissuance are recorded inside the test report.

     

    The period of issuance is up to five years from the date of original issuance of the report.

  • Q How can I verify the authenticity of my report?

    A

    If the customer requests to verify the authenticity of the test report, the technical officer of the relevant test field shall verify the authenticity of the requested test report according to the internal procedure and return the results to the customer.

  • Q Is it possible to publish CB English test report as Korean test report for National Radio Research Institute conformity registration application?

    A

    CB certificate available In the case of eligible materials, Korean transcripts can be issued according to the standard transcript form. However, it must be reviewed in advance to ensure that it meets the technical standards.